Covid 19: What are the consequences for your trip to New York City?

Due to President Trump’s proclamation to close U.S. borders to all European travelers for 30 days beginning Friday, March 13, 2020, many of you have questions about your upcoming trip to New York City.

To help you, with the entire NYCTT team we are trying to gather as much information as we can for your reservations.

First of all, I hope that this Covid 19 disease is not affecting your families. I also wanted to tell you that the tourism sector is suffering a critical situation. I hope this is only a short term event that will not force me to close my blog for which I have been working for 7 years now. If you can, instead of canceling, try to postpone your trip. For my part I will do my best to help you with all the information I can find.

Last update on March 27.

Who is affected by this measure against the propagation of Covid 19?

It affects those who planned to travel between March 13, 2020 and April 11, 2020 after a stay in China, Iran, South Korea, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Lithuania, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, United Kingdom and Vatican City. If your trip is planned after April 12th, you should have no problems at the moment. I will be updating this information if necessary.

Trump Proclamation


I cannot give you all the conditions for refunds and changes to flights with all companies. But from what I can find, click on the following links to know how to do it:

Aer Lingus: possibility to postpone the flight

Air France: the possibility of postponing and obtaining a refund

American Airlines: possibility to postpone and get a refund if the flight is cancelled by the company

British Airways: possibility to postpone and get a refund if the flight is cancelled by the company

Delta Airlines: possibility of postponing

Iberia: possibility of postponing the flight

Lufthansa: only some flights will be maintained from Europe and possibility to postpone the flight (same with Swiss, Austrian Airlines, Brussels Airlines, Air Dolomoti).

Tap: possibility to postpone the flight

United Airlines: possibility of postponing the Indian flight the main airlines but what you can do is go on the website of which would have insured your flight.

If you booked via a platform, go directly with this one (Edreams, Expedia…)


Booking: if you had booked with free cancellation, you have no problem and you can cancel everything without any cost.
If you have booked without the possibility of cancellation, the safest thing to do is to check directly with the hotel to get a voucher and postpone your trip.

Airbnb: this platform is supposed to communicate with those who have booked via its website.
However, it seems that Airbnb has a special policy in cases of force majeure so that you get a full refund.

NY Habitat: invites you to contact your agent directly.
They offer a voucher for reservations after April 13th for a period of 2 years.


New York CityPASS 
The pass is valid for a period of 1 year from the day of purchase. However, the company offers a full refund for passes that you have not used.

Sightseeing Pass
They are valid for one year. You can request a refund in writing with the original passes and/or vouchers by mail to Quality Control, 1430 Broadway, Suite 507, New York, NY 10018.

No refund will be given without receipt of your pass purchase.

New York Pass
It’s valid for one year.
Refund: 100% within 30 days, with flexibility if you bought it earlier.
WhatsApp by text: + 1,617,932,6123

Go New York Pass (Explorer Pass)
Valid for one year.
Refund: within 30 days from the day of purchase.

United Nations:
Visits are suspended until April 12. Those who had booked will be contacted by UN services.

If you have an event booked for a date before May 1st, 2020, Ticketnetwork must have sent you an email offering you a voucher or full refund without the shipping costs.

Full refund by calling +1 212.666.6666

GO Airlink:
Cancellation up to 4h before the time reserved on the website:

Unlimited Biking (Central Park Sightseeing): Cancellation with possible charges.

Statue of Liberty: closed since March 16. You can request a refund online here.

Broadway: Depends if you booked on the theatre’s website or via platforms such as Ticketnetwork.

Metropolitan Museum of Art: Will be closed until further notice.

American Museum of Natural History: Will be closed until further notice.

MoMA: Closed until March 30

Guggenheim: It will remain closed until further notice.

9/11 Museum: Closed until further notice.

Top of the Rock: Will remain closed until further notice.

Empire State Building: Will remain closed until further notice.

One World Observatory: has temporarily suspended operations, effective March 14, 2020. They will be reaching out to individuals possessing pre-purchased admissions and clients with confirmed event bookings to assist them in making alternative arrangements.

The Edge at Hudson Yards: closed since March 17 at 5pm. They will issue refunds to all tickets holders for the next 30 days. If you purchased tickets online, an email with details on ticket refunds was sent to you directly. If you did not purchase online, or for guests with tickets after April 13th please complete the form below to request a refund.
Request refund here.

Vessel: temporarily closed until further notice.

covid 19


I truly regret this decision by Trump, but I understand the obligation to protect everyone against a virus of which we do not know everything at the moment. We’re all in the same boat, so we have to help each other.

It must have been terrible news for those who have been planning their trip to New York City for months and years. But I hope you can find a solution. I’m here for any questions.

covid 19


My fist trip to New York was in 2007 when I was working for an airline company. I was born in the US, I lived in Mexico, in Europe in between Belgium, Spain and France… Well, let’s say I know about travelling! I bring my experience of NYC to the blog, to provide the best travel tips you could imagine!

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