Covid 19: What are the consequences for your trip to New York City?

Because of the Covid 19 pandemic and due to President Trump’s proclamation to close U.S. borders to all European travelers for 30 days beginning Friday, March 13, 2020, many of you have questions about your upcoming trip to New York City.

To help you, with the entire NYCTT team we are trying to gather as much information as we can for your reservations.

First of all, I hope that this Covid 19 disease is not affecting your families. I also wanted to tell you that the tourism sector is suffering a critical situation. I hope this is only a short term event that will not force me to close my blog for which I have been working for 7 years now. If you can, instead of canceling, try to postpone your trip. For my part, I will do my best to help you with all the information I can find.

Last update on October 10.
You can also read this post, What you need to know about the Covid-19 health crisis in New York City

Who is affected by this measure against the propagation of Covid 19?

It affects those who planned to travel on March 13, 2020 or after after a stay in China, Iran, South Korea, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Lithuania, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, United Kingdom and Vatican City.

Trump Proclamation

Your ESTA may be suspended, you can check the status of your authorization online on the official website.
The US Government won’t refund applications that are canceled due to Trump Proclamation.


I cannot give you all the conditions for refunds and changes to flights with all companies. But from what I can find, click on the following links to know how to do it:

Aer Lingus: possibility to postpone the flight

Air France: the possibility of postponing and obtaining a refund

American Airlines: possibility to postpone and get a refund if the flight is cancelled by the company

British Airways: possibility to postpone and get a refund if the flight is cancelled by the company

Delta Airlines: possibility of postponing

Iberia: possibility of postponing the flight

Lufthansa: only some flights will be maintained from Europe and possibility to postpone the flight (same with Swiss, Austrian Airlines, Brussels Airlines, Air Dolomoti).

Tap: possibility to postpone the flight

United Airlines: possibility of postponing the Indian flight the main airlines but what you can do is go on the website of which would have insured your flight.

If you booked via a platform, go directly with this one (Edreams, Expedia…)


Booking: if you had booked with free cancellation, you have no problem and you can cancel everything without any cost.
If you have booked without the possibility of cancellation, the safest thing to do is to check directly with the hotel to get a voucher and postpone your trip.

Airbnb: this platform is supposed to communicate with those who have booked via its website.
However, it seems that Airbnb has a special policy in cases of force majeure so that you get a full refund.

NY Habitat: invites you to contact your agent directly.
They offer a voucher for reservations after April 13th for a period of 2 years.


New York CityPASS 
The pass is valid for 2 years now from the day of purchase.

Sightseeing Pass
They are valid for 2 years now! You can request a refund in writing with the original passes and/or vouchers by mail to Quality Control, 1430 Broadway, Suite 507, New York, NY 10018.

No refund will be given without receipt of your pass purchase.

New York Pass
It’s valid for 2 years now from the day of purchase!
WhatsApp by text: + 1,617,932,6123

Go New York Pass (Explorer Pass)
Valid for 2 years now from the day of purchase.

United Nations:
Visits are suspended until further notice. Those who had booked will be contacted by UN services.

If your event is canceled, they will notify you as soon as possible. You may have the option of accepting either a voucher good for 120% of the value of your original purchase, less applicable delivery fees (valid for one year from the date of acceptance), or a refund of your original purchase price, less applicable delivery fees.
If your event is postponed or rescheduled, your ticket will be honored on the new date of the event.
If your event is announced to be played without spectators as a result of Covid-19, it will be treated as if the event is canceled. These tickets will be eligible for a refund or Credit Voucher program unless event organizers inform us otherwise.

NBA info:
The plan, if approved by the league’s board of governors on June 4, would have 13 Western Conference teams and nine Eastern Conference teams going to ESPN Wide World Of Sports complex on the Disney campus near Orlando. The cutoff is that teams must be within six games of a playoff spot at this point. Playoffs would start in August, and the NBA Finals will likely stretch into October.

June 4: Plan approved!
The season should resume on July 31, the NBA Finals would end no later than Oct. 12.. Then the 2020 NBA Draft Lottery would be rescheduled for Aug. 25, the 2020 NBA Draft would be held on Oct. 15 and the 2020-21 NBA regular season would likely begin on Dec. 1, 2020.
The 22 returning teams for the season restart would be the Milwaukee Bucks, Toronto Raptors, Boston Celtics, Miami Heat, Indiana Pacers, Philadelphia 76ers, Brooklyn Nets, Orlando Magic and Washington Wizards from the Eastern Conference and the Los Angeles Lakers, LA Clippers, Denver Nuggets, Utah Jazz, Oklahoma City Thunder, Houston Rockets, Dallas Mavericks, Memphis Grizzlies, Portland Trail Blazers, New Orleans Pelicans, Sacramento Kings, San Antonio Spurs and Phoenix Suns from the Western Conference.

MLB Info: The baseball league is trying to organize itself like the NBA to play the games of the 2020 season.

The season should then start between July 23rd and 24th with about 60 games. The 30 clubs have agreed on the terms of this season and a list of players will have to be given on July 1st.

We will know more very soon. We are closely following the news from the MLB.

NHL Info: NHL always announces its game schedule around April. However, nothing has been set yet. Apparently, there is a possibility that the pre-season games may be canceled. Instead, there would be 48 days of physical preparation for the players divided into three stages starting at the end of July.

To be continued.

Full refund by calling +1 212.666.6666

GO Airlink:
Cancellation up to 4h before the time reserved on the website:

Unlimited Biking (Central Park Sightseeing): Cancellation with possible charges.

Statue of Liberty: closed since March 16. You can request a refund online here.

Broadway: Depends if you booked on the theatre’s website or via platforms such as Ticketnetwork. Please note that all Broadway shows are suspended until May 30, 2021.

Metropolitan Museum of Art: Will be closed until further notice.

American Museum of Natural History: Will be closed until further notice.

MoMA: Closed until further notice.

Guggenheim: It will remain closed until further notice.

9/11 Museum: Closed until further notice.

Top of the Rock: Open since August 6.

Empire State Building: Open since July 20.

One World Observatory: has temporarily suspended operations, effective March 14, 2020. They will be reaching out to individuals possessing pre-purchased admissions and clients with confirmed event bookings to assist them in making alternative arrangements.

The Edge at Hudson Yards: closed since March 17 at 5pm. They will issue refunds to all ticket holders for the next 30 days. If you purchased tickets online, an email with details on ticket refunds was sent to you directly. If you did not purchase online, or for guests with tickets after April 13th please complete the form below to request a refund.
Request refund here.

Vessel: temporarily closed until further notice.

High Line: open since July 16.

Governors Island: open since July 15.

covid 19


I truly regret this decision by Trump, but I understand the obligation to protect everyone against a virus of which we do not know everything at the moment. We’re all in the same boat, so we have to help each other.

It must have been terrible news for those who have been planning their trip to New York City for months and years. But I hope you can find a solution. I’m here for any questions.

covid 19


My fist trip to New York was in 2007 when I was working for an airline company. I was born in the US, I lived in Mexico, in Europe in between Belgium, Spain and France… Well, let’s say I know about travelling! I bring my experience of NYC to the blog, to provide the best travel tips you could imagine!

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Covid 19: What are the consequences for your trip to New York City?

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  1. Sarah Cain says:

    I booked two nork passes in january this year for a trip planned to new york in april which was obviously cancelled. I’ve been trying to getva refund as a two year extention is no good to us as we already have aholiday booked and will not be able to rebook new york within two years. I was not contacted to say it had been cancelled and given the option for a refund.
    I’m now being told its tok late for a refund, this is very unfair. Is there anyway i can get a full refund
    • TeamMemo says:
      Hi Sarah,

      They gave a two-year extension to avoid refunding all their clients at the same time. Some people insisted and got their refund. You can try to tell them, or you can also sell your passes. They are not named, and anyone can use them.
      It could be a solution if you don’t want to lose the money.
  2. Tom Williams says:
    I have 3 NY Sightseeing passes for 2to 4 May 2020. I purchased these in February 2020 so they are valid for 1 year. Can I extend the time they are valid as it is unlikely we can travel until summer 2021
  3. Andrew Pearson says:
    We are booked to fly to JFK from UK on 7th June 2020. At the moment our flight will still happen – any idea if this will happen? Any idea when flights and access will return to normal.
    • TeamMemo says:
      NYC is in lockdown until mid-May, will they extend this measure? I don’t know yet. Many tourist attractions are now closed until further notice, at first it was only until April 30.
      What airline did you book with?
  4. Jean richardson says:
    Hi daughter is due to come end of August. But hasn’t booked esta yet. Are you still able to book data’s up. Or is the site all closed down
  5. Kate says:
    I know situation in New York is quite terrible as for now and no one can predict anything.
    But I’m from Europe, particularly from Poland. In December last year I booked my flight to New York for 24th of June. Now I still didn’t rebook it. I know it is almost impossible to fly there in June so I’m wondering about rebooking for half of August or the end of August. Do you think it will be possible already to fly to New York in August? I have no idea for when I should postpone it. And it’s not just matter of visiting places there but also the thing is that I have my other half there so that’s why I want it to be possible to fly there this year.
    • TeamMemo says:
      Hi Kate,
      I’m sorry to read your message. I hope that you other half is safe. I know how hard it is to have a relationship like yours.
      Plus now, it has to be very stressful not to know what to do, and sadly I don’t have any answer either. I wish I could tell you “no worries, everything will be fine”, but I really don’t know. I hope for the best to come.
      Concerning flights, as most of them are cancelled, airlines offer a voucher to book at another time. However, not event them know when it would be possible to travel again. Plus, fares are usually more expensive in August and there’s a loophole because nobody knows if they’ll make you pay for the difference…
      If you can, I’ll suggest that you to wait and see for the moment. I know it’s complicated, but if you postpone now your trip for an uncertain time, you may be in the same situation in a few month.
      I can only help you now with my support. I’ll keep this post up to date, feel free to contact me whenever you need to.
      • Kate says:
        That’s why I still wait with rebooking. I guess I will rebook tickets like 3-4 days before current date of my flight because situation can change to worse or to better. Though this waiting is terrible, everything is so uncertain now and I can’t even be sure when I’ll see my other half.
        And the airline with which I will be flying offer free first rebooking.
        • TeamMemo says:
          Hang in there Kate. We’re lucky now to have Facetime, Skype, Whatsapp… to stay connected to our family and friends. I’ve been there before :/
          It’s a good thing to have free rebooking, let’s see what happen next 🙂